Managed Service Provider – Bigleaf Networks https://www.bigleaf.net Internet Connectivity Without Complexity Tue, 02 Apr 2024 21:02:13 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://www.bigleaf.net/wp-content/uploads/2023/04/favicon-70x70.png Managed Service Provider – Bigleaf Networks https://www.bigleaf.net 32 32 Bigleaf connects with channel partners https://www.bigleaf.net/resources/bigleaf-connects-with-channel-partners/ Wed, 17 May 2023 16:51:28 +0000 https://www.bigleaf.net/?p=19600 Read More]]>

I had a great time reconnecting with so many friends and colleagues at the recent Channel Partners Conference and Expo. It was especially heartening to see the enthusiastic response to Bigleaf Networks. Since I came on board in April as Bigleaf’s Chief Sales Officer, the momentum within the channel has been growing by the day. 

Here are my 5 big takeaways from this year’s Channel Partners event: 

  1. Excitement. The expo hall was buzzing with activity. So much networking, so many great conversations. 
  1. Education. World-class speakers delivered thought-provoking insights. 
  1. Technology. So many opportunities to build and grow together with hot, ubiquitous technologies – especially UCaaS, CCaaS, and VoIP, and 5G. 
  1. Relationships. In-person events are all about people. Longtime friends and colleagues caught up, while new partnerships emerged and flourished.  
  1. Collaboration. Working together to benefit our mutual customers. Bigleaf continues to invest in the channel, and we’re committed to our partners’ success. 

I’m so proud to represent Bigleaf. Trusted advisors, integrators, and solution providers are hungry for a platform that’s easy to sell, install, and maintain. And Bigleaf is uniquely suited to our channel partners’ needs and the needs of their customers. 

Bigleaf supports pretty much any cloud-based use case with reliable, resilient internet connectivity. Our true zero-touch, plug-and-play solution takes only minutes to install and it works with every ISP, technology, and vendor — so there’s no need to replace or reconfigure existing firewalls or VPNs.  

Bigleaf fulfills the promise of internet connectivity without complexity. Let us show you how it’s done. Schedule a demo today.  

]]> Ensuring Superior VoIP and UCaaS Session Quality for Kinect Communications with Bigleaf https://www.bigleaf.net/resources/kinect-communications-relies-on-bigleaf-to-support-voip-and-ucaas-session-integrity/ Thu, 11 May 2023 15:49:02 +0000 https://www.bigleaf.net/?p=19583 Read More]]>

As the world grappled with the unprecedented challenges of the COVID-19 pandemic, businesses faced a new reality where digital connectivity became the lifeline of operations. Internet bandwidth, once abundant, turned into a critical resource, especially for services that require real-time communication like Voice over Internet Protocol (VoIP) and Unified Communications as a Service (UCaaS). In our comprehensive video feature, we highlight Charlie Slaughter, the CEO of Kinect Communications, and his strategic partnership with Bigleaf Networks—a collaboration that proved to be a turning point amidst these challenges. He turned lemons into lemonade by improving VoIP and UCaaS session quality with Bigleaf.

Charlie Slaughter encountered a pivotal moment during the height of remote work demands. He recalls the intense struggle for bandwidth, “I couldn’t even make a phone call,” a sentiment that captures the frustration many faced. But with Bigleaf’s SD-WAN solutions, not only did he conquer these obstacles at home, but he also saw Kinect’s services transform, marking a remarkable 42% growth in revenue. This growth was fueled by the enhancement of VoIP and UCaaS session quality, showcasing how resilient networking solutions can drive business success.

Watch our in-depth video to witness Charlie’s firsthand account of how Bigleaf’s innovative technology elevated Kinect Communications’ service quality, ensuring their clients experienced uninterrupted and clear communications.

By integrating Bigleaf Networks into their infrastructure, Kinect Communications could offer their clientele high-quality VoIP and UCaaS sessions, pivotal for maintaining connectivity in a time when physical distancing measures were at their peak. “Whether they know it or not, they need it,” Charlie stated, emphasizing the often-understated necessity of robust network solutions.

Further into the video, we delve into how Bigleaf not only met but exceeded expectations during an era where every byte of bandwidth counted. The implementation of Bigleaf’s services at Kinect Communications became a game-changer, turning potential operational chaos into an opportunity for growth and stability, especially by improving VoIP and UCaaS session quality.

Charlie Slaughter discusses the innovation that drove Kinect Communications to not just survive but thrive, prioritizing VoIP and UCaaS session quality during the bandwidth battles that came with mass remote work scenarios.

Learn more about the Bigleaf difference and read Charlie’s success story. Discover the innovation that drove Kinect Communications to not just survive but thrive during the bandwidth battles that came with mass remote work scenarios.

Charlie’s experience is a testament to the critical nature of dependable internet solutions. Bigleaf’s commitment to quality and customer service makes it a trusted partner for businesses navigating the complexities of cloud-based communication technologies. It’s a story of triumph over adversity, of leveraging the right technology at the right time to ensure business continuity and growth.

In the realm of VoIP and UCaaS, session quality and integrity is paramount. Bigleaf’s Dynamic QoS and intelligent load balancing are just two of the many features that have enabled Kinect Communications to deliver outstanding service to their customers. Charlie’s words resonate with the countless others who have come to rely on Bigleaf for maintaining superior service quality: “Quality of service is a direct reflection on me, whether it’s my problem or not. So it’s extremely important to me.”

For those looking to strengthen their organization’s networking foundation and ensure the highest quality of service in VoIP and UCaaS sessions, Bigleaf’s solutions provide peace of mind and tangible results. The video and accompanying success story are not just promotions but serve as essential case studies for the benefits of robust SD-WAN solutions in a demanding digital landscape.

To understand how Bigleaf can support your business in overcoming connectivity challenges and enhancing your service offerings, we invite you to schedule a free demo today. Join the community of businesses like Kinect Communications that have taken their operations to new heights with Bigleaf Networks.

]]> Beyond uptime: It’s time to make “usable uptime” the KPI for your company’s Internet https://www.bigleaf.net/resources/usable-uptime/ Tue, 01 Mar 2022 23:52:54 +0000 https://www.bigleaf.net/?p=14981 Read More]]>
Usable Uptime is the new KPI for business internet.

Internet disruptions aren’t just annoying, they’re creating big problems for your business. Sales calls drop, meetings are interrupted, time is wasted, customers are frustrated—and it’s happening more often than you may think. 

For years, we’ve thought about Internet disruptions in terms of “outages” when the internet is just off. But today’s high-performance applications like video chat, VoIP calls, CCaaS and collaboration tools can become unusable even when the internet is technically up. To put an end to the disruptions, we need to understand the full range of these issues, what causes them and how to stop them. 

“Uptime” doesn't equate to usable

Your internet can be live, and useless. Don’t believe it? Ask your sales team if they’ve ever been on a Zoom call that had to be rescheduled because of choppiness. Or ask your head of HR if any virtual company meetings have ever ground to a halt because the connection was “unstable.”  

In both of those cases, the internet was live. Your firewall would be able to ping its destination and would never think to fail over traffic to another circuit. But the internet wasn’t “usable.” That is to say, the users couldn’t do what they needed to do. For IT, that’s what matters most—not whether the Internet was “up,” but whether it was “usable.” 

“Usable uptime” is the new key metric for business internet

At Bigleaf, we’ve built a definition of usable uptime based on thousands of customers’ experience. In its simplest form, our definition of usable uptime requires: 

  • Less than 2% packet loss 
  • Less than 60ms of jitter 
  • Less than 40ms of one-way relative latency. You could simplify this to a more common absolute round-trip latency of 100ms. 

For Bigleaf, this equates to a circuit health alarm level of 0 through 2 out of 7, a threshold that’s exceeded more often than you may think.  

The cost of unusable internet is huge ​

In fact, across thousands of circuits, we’ve found an average of 274 hours per year of “unusable uptime”, far beyond the 38 hours per year when the circuits were actually down hard. So for an average business using technologies like Zoom, MS Teams and VoIP phones, their internet is “unusable” for a total of 312 hours every year!  

According to Gartner’s downtime cost calculations, that 604 hours equates to over a million dollars in lost productivity and sales every year. So why isn’t every business optimizing for “usable uptime”? Frankly, because it’s been too hard to measure and even harder to control…until now. 

Optimizing for “usable uptime” has never been easier

Legacy networking technologies like failover and SD-WAN have traditionally made it difficult or impossible to track, let alone improve usable uptime of internet connectivity. You may have tried a few options yourself over the years. 

Every firewall has internet failover built in, but it only fails over when the circuit is down hard, not when it’s live but unusable. SD-WAN showed a lot of promise, but most vendors require manual configuration that’s almost impossible to get right, and it only helps site-to-site traffic. Getting to truly usable uptime requires a different approach. That’s where Bigleaf comes in. 

Bigleaf is designed to simply deliver truly reliable connectivity over the internet. Our plug-and-play installation connects you to our backbone network over up to four ISP connection—making those connection work like one singe ISP with a Bigleaf IP block. That means we can provide visibility and control along diverse paths to anywhere your traffic needs to go. 

What’s more, Bigleaf’s intelligent software automatically categorizes your traffic and identifies performance issues, allowing it to react in seconds to ensure your users never feel the bumps in the road. No more guessing and testing at policies and configurations. Just reliable connectivity for all your users. 

Finally, our web dashboard shows you everything that’s happening across every circuit at every location. That means you’re always in control of the conversation and never guessing when things go wrong. 

All of this means that Bigleaf can deploy anywhere, over any ISPs, for any applications, and we can have you up and running in as little as two weeks.

Start optimizing for “usable uptime” at your business

Ready to make usable uptime a reality at your business? There’s no better time than now.  

If you already have a way to measure your packet loss, latency, and jitter on an ongoing basis, you can start tracking usable uptime using the definition above. It’s great to get a baseline and see where you’re at. 

If you’re ready to make usable uptime the new standard for your IT team, we’d love to show you how you can get there in as little as two weeks.  

Learn more about how Bigleaf can transform your business for the better by requesting a FREE demo. If you have any questions, shoot us an email at sales@bigleaf.net or contact us through the website. 

]]> Bigleaf Networks recognized as a Top Performer among SD-WAN software providers https://www.bigleaf.net/resources/bigleaf-recognized-as-top-performer-among-sd-wan-software/ Tue, 08 Feb 2022 00:26:11 +0000 https://www.bigleaf.net/?p=14855 Read More]]>

In the dynamic yet nuanced world of optimizing internet & cloud performance, staying at the forefront of site-to-cloud SD-WAN technology and consistently delivering consistency is no easy feat.

So, we’re thrilled to be recognized as a Top Performer among SD-WAN software vendors by FeaturedCustomers Winter 2022 Customer Report Rankings, thanks to our SD-WAN solution focused on delivering reliable connectivity for every Cloud, SaaS, and Internet technology.

Following a year of tremendous growth, this recognition is a clear testimony of our dedication to providing SMBs with cutting-edge technology and world-class support at a time when reliable connectivity is more vital than ever. While the world remains unpredictable, thanks to solutions like Bigleaf, the performance of essential cloud and internet-based technologies don’t need to be.

The Top Performer award is granted to vendors “with significant market presence, resources, and enough customer reference content to validate their vision.” Top Performers’ products are highly rated by their customers and go through a thorough grading system created by FeaturedCustomers, the world’s leading customer reference platform for B2B software solutions.

We take pride in industry-related acknowledgments, because they’re a direct reflection of how well our solutions benefit our customers and how they feel about working with us. This, along with our best-in-class retention rate, in part, validates our mission of consistently doing the right thing at the right time for our customers. We strive to continue this positive trend of industry and customer recognition.

As SMBs rely more on cloud- and internet-based technologies, reliable connectivity is a must for SMBs regardless of industry.

One longtime Bigleaf partner, featured in the Winter 2022 Customer Report Rankings, puts it this way:

“Bigleaf’s vision sets them apart – a simple, plug-and-play network solution that delivers internet like a carrier but respects the traffic and your business like a true partner,” says Kyle Holmes, President of Matrix Networks. 

Ranking Methodology 

The FeaturedCustomers Customer Success ranking uses empirical data from its customer reference platform, market presence, web and social presence, and more.

The overall Customer Success ranking is a weighted average based on a comprehensive list of criteria that comprises three categories: content score, market presence score, and employee score.

Their ranking engine applies, weights, and calculates all the compiled data to provide the final Customer Success Report rankings.

10 Years of providing performance and peace of mind to SMBs across North America and Europe 

Bigleaf empowers over 100,000 users and counting, who need truly reliable internet connectivity for every application, every technology, every user, everywhere — over any ISP. Check out our Customer Success Stories for more insights into how we do this. 

Learn more about how Bigleaf can transform your business for the better by requesting a FREE demo. If you have any questions, shoot us an email at sales@bigleaf.net or contact us through the website. 

Follow us on LinkedIn and Twitter for the latest news, product announcements, and more. 

]]> Channel Partners interview with Jeff Burchett, Bigleaf Networks https://www.bigleaf.net/resources/channel-partners-interview-with-jeff-burchett-bigleaf-networks/ Tue, 07 Dec 2021 04:12:00 +0000 https://www.bigleaf.net/?p=17150

Jeff Burchett, CRO at Bigleaf Networks, sits down with Allison Francis of Channel Partners in Las Vegas for a 1:1 interview. Jeff discusses how Bigleaf supports MSPs, living in a time of new digital transformation, and more!

]]> Introducing Zero-Touch Setup https://www.bigleaf.net/resources/introducing-zero-touch-setup/ Wed, 03 Nov 2021 15:03:00 +0000 https://www.bigleaf.net/?p=14493 Read More]]>

In the many conversations we have with our MSP and service provider partners, we continue to learn about everything they do to provide the absolute best service to their clients. From troubleshooting and resolving issues to managing the day-to-day of their clients’ service accounts to strategically planning what can be done to help them meet their technology and business goals, MSPs and service providers have a lot on their plate.

Knowing about so much of what they do makes us even more excited to announce our new Zero-Touch Setup, available for our partners who self-provision Bigleaf equipment for their clients.

Designed to streamline Bigleaf setup and deployment

This new feature is designed to help MSPs respond to their client needs more quickly and provide them with greater flexibility when setting up and deploying Bigleaf routers. MSPs are no longer required to use the Bigleaf provisioning kit (switch and router) to set up, install patches, or update the software on Bigleaf equipment for their client sites. After November 3, 2021, setup and deployment of Bigleaf routers can happen from anywhere, and updates and patch deployments are automatically installed, simply by having the device online.

The Bigleaf provisioning kit is retired

The Bigleaf provisioning kit, including the Mikrotik switch and Bigleaf router, is no longer needed. All an MSP needs now to set up a Bigleaf router for a client is a reliable DHCP network drop and their login to the Bigleaf web dashboard.

This means that an MSP can literally take a Bigleaf router from one client site to another, connect it to an active DHCP connection, and set up the device for the new client or new location using the Bigleaf web dashboard. That’s it. They no longer have to take the device back to their office to configure it with the switch.

With Zero-Touch Setup, client setup and Bigleaf router inventory management is more convenient, flexible, and faster—supporting the great client service MSPs strive to deliver.

If you’re an MSP, we’d love to know what you think! Send any feedback or ideas for future improvements to product@bigleaf.net. If you have any questions or need support, please contact us.

I’m an MSP, do I need to do anything to make Zero Touch Setup work?

It depends. See if any of the following applies to you:

 

A Bigleaf router that is already provisioned and online at a customer site prior to November 3, 2021

NO ACTION NEEDED

The router has been automatically upgraded. 

 

Bigleaf routers that are already provisioned but haven’t been online since November 3, 2021

TURN ON THE ROUTER TO BRING IT ONLINE

In most cases, simply bringing the router online in November will automatically initiate an upgrade. If it does not upgrade, Bigleaf will be able to see that and will contact you to resolve the issue.

 

Bigleaf routers that are in your inventory or have not been provisioned before November 3, 2021

CONTACT OUR SUPPORT TEAM

Reach out to Bigleaf Support at support@bigleaf.net for assistance with upgrading. The upgrading process is simple and should only take about 10 minutes per device, and multiple devices can be upgraded at once.

]]> 7 ways to increase your business’s internet uptime https://www.bigleaf.net/resources/7-ways-to-increase-your-businesss-internet-uptime/ Thu, 22 Jul 2021 17:32:22 +0000 https://www.bigleaf.net/?p=14062 Read More]]>

In today’s world, one of the easiest and most common ways for a business to lose money — through lost sales, decreased employee productivity, or frustrated customers — is for the internet to go down in any of its offices or locations. Because most of the important applications businesses depend on are now cloud- and internet-based, when the internet goes down so does everything from your VoIP phones to your CRM to your security alarm systems. 

Fortunately, improving your internet uptime is more of an attainable goal than it used to be. Here are seven things you can do today, this week or this quarter to significantly increase the uptime at your offices or business locations. 

1. Switch to a connection type with less downtime

Every internet connection will experience some downtime, but there are some that generally experience less. We analyzed the data from 1,500+ customers here at Bigleaf and found the average uptime percentages for various internet connection types: 

Connection type   Uptime (%)  
Fiber   96.034  
Enterprise Fixed Wireless   95.412  
Cable   95.123  
Copper   93.040  
T1/T3   92.983  
Other Fixed Wireless   92.473  
DSL   89.243  
Cellular   85.251  
Satellite   75.568  

Before you just switch your one internet connection to fiber because it has the highest uptime here, keep in mind that even at 96% uptime, an average business is experiencing about 29 hours of downtime per month. So while upgrading from copper to fiber or from a T1 line to cable can help, it isn’t good enough for most businesses. Plus, not all those connection types are available everywhere, so switching to one with better uptime may not even be an option in your location. 

2. Get an additional internet connection  

Without a doubt, getting more than one internet connection is one of the most effective ways to increase your uptime. Instead of putting yourself at the mercy of one connection and the average amount of downtime associated with it — say, 4% for fiber — you can use two or more connections, so you have a failover option if your primary connection goes down. When you have two connections with lower uptime — like 93% for copper and 85% for cellular — having a backup in place will almost certainly give you better uptime than if you had just one connection, even if it’s fiber. 

3. Build in last mile and ISP diversity 

If you have multiple internet connections, but they’re all from the same ISP or carrier, you may still have downtime when there’s an issue on their network, because it would affect all your connections from that provider. When you diversify the ISPs you have plugged into your sites, you give yourself a better chance of being able to route around issues when one connection is affected. That can help bring your uptime as close to 100% as possible. 

You’ll also want to think about redundancy in the last mile to your offices and locations. For example, we recommend using physically diverse paths, such as fiber and cable, DSL and wireless, or T1 and cable. That way, if a construction crew accidentally cuts the physical line to your building, you would still have another internet connection to fail over to. 

4. Maintain the same IP address when you fail over 

It’s common for companies that have multiple internet connections to have one that’s just there as a backup. This is often referred to as an active-passive configuration because one of the connections is actively being used, while the other will only be used when their primary connection fails. While this is certainly better than not having another connection to fail over to, it isn’t ideal. For one thing, you’re paying for a second connection with enough capacity for all your traffic, even though you won’t be using it most of the time. But more importantly, this active-passive configuration means you can’t move traffic between your ISPs or carriers without a change in your IP address — and then anyone on a video conference, VoIP call, VPN session, or other session-based application will have their call or session drop. Additionally, your users will experience downtime with your other cloud- and internet-based applications while you manually change your IP address. 

When you have same-IP address failover, your traffic will automatically move to your second connection and keep your employees and customers from even noticing the switch. Plus, this setup will allow you to leverage an active-active configuration where you’re using both connections at the same time and traffic is being routed down the one that will provide the best performance for each application. 

5. Socialize your disaster recovery plan  

The next time your business experiences a disaster — like a flood or power outage — that takes your essential systems or internet down, you’ll almost certainly be able to get things up and running faster if you have a documented disaster recovery plan that your staff is familiar with. Your disaster recovery plan should identify potential problems, spell out how to prevent or solve them, and make it clear what your team’s roles and responsibilities are.  

When you have a disaster recovery plan for your cloud- and internet-based technologies, you will be much better prepared to handle problems that come up and minimize downtime and disruption to your business operations. 

6. Consider partnering with a managed service provider (MSP) 

If your IT team is small or overburdened (or you don’t have one), enlisting the help of an MSP can be a helpful way to improve your uptime and free yourself up from worrying about internet outages. Many of the medical offices, professional services firms and local government municipalities we work with turned to an MSP to keep the technology they and their customers rely on working at all their offices or locations. If you’d like to find a trusted MSP in your area, email us at sales@bigleaf.net and we’ll connect you.

7. Get there faster with SD-WAN and AI 

While you and your team can do many of these things to improve your uptime on your own, you may decide it makes more sense to let an SD-WAN do the heavy lifting so you can focus on other priorities.   

Here at Bigleaf, we combine proven SD-WAN technology with groundbreaking AI software to automatically steer your important application traffic around internet issues. This way you can give your users an ideal experience and maximize your uptime and application performance without spending time creating and updating policies or manual configurations. To learn more about Bigleaf, check out our product page or request a demo. 

Is there something you’d add to this list? Email us at stories@bigleaf.net. 

]]> Bigleaf adds consistency and management to network performance https://www.bigleaf.net/resources/sd-wan-in-action-bringing-consistency-and-management-to-network-performance/ Wed, 03 Mar 2021 21:20:00 +0000 https://www.bigleaf.net/?p=18269 Read More]]>

For managed service providers, streamlining and scaling network performance management has become an essential part of their business. However, many have found it’s difficult to ensure reliable internet connectivity and even more difficult to get visibility into issues. This leads to support tickets and Senior Engineers trying to fix things that should just work.  

MSPs shouldn’t have to use their top talent to do things that frankly amount to basic day-to-day housekeeping items. They need a solution that allows for visibility into their clients’ networks and reliable internet connectivity. Not only that, but the solution also needs to be scalable. Simply, network performance shouldn’t need to rely on complex solutions and configurations – the approach to connectivity needs to adapt. 

We sat down with Craig Anderson, vCIO of PC Miracles, to discuss how his team has used Bigleaf’s SD-WAN to take control of clients’ network performance.  

Q: Can you talk a little bit about your background and what you do and what your business does? 

A: I’ve been in the MSP space now for 13-14 years. Until recently, I was with a decent size MSP in Massachusetts, and that’s where I learned about Bigleaf and had most of my experience with it. Recently, I made a change to work remotely with PC Miracles out of Detroit and brought Bigleaf into PC Miracles. My experience ranges from running all the operations, service desk, processes for projects, managing the actual managed service, and even to some extent, a little bit of selling. Bigleaf was a major part of my success in this range of experience. We had probably about 100 clients, and I’d say a good chunk ended up using Bigleaf. 

Q: What experience first sold you on Bigleaf? 

A: When I first saw Bigleaf, a very good partner of mine who got on board early brought it in. We were doing an open house for clients and prospective clients, and they were one of our partners that were there presenting. The partner brought in a Bigleaf router with him, plugged in one of the internet connections into the wall, using our network. He also brought a Cradlepoint with a 4G LTE as a cellular internet backup and plugged that into the other port. He then took a SIP VoIP phone, and hooked it up to one of the cloud services, I don’t remember which one. 

And he makes a call, and we can all hear it… he puts it on speaker to a cell phone, and he’s talking and then he just rips the cable out. Just pulls the cable right out of one of the ports, and the phone call, just doesn’t even miss a beat. The SIP conversation flipped right over, over the alternate connection. So, there wasn’t a dropped call and redial, or any sort of loss along those lines. 

So right there, that to me was one of the biggest use cases. We were starting to see more clients go to cloud-based VoIP or really anything else that required the network to stay up.  

Q: As the technology landscape has evolved this year, how has Bigleaf been a part of that strategy?  

A: So, my most recent customers have a lot of site-to-site VPNs. They have very sensitive, based on an old technology, retail database systems, and if a site loses its internet connection and flips over to an alternate VPN on a different tunnel, all the sessions were lost, everything has to reconnect. Because Bigleaf hides all that, it obfuscates the connections, they can’t tell what internet connection they’re on, they just keep going because the packets are magically going over whichever connection and it’s magic as far as I’m concerned. The other big thing about site-to-site VPNs using Bigleaf… You get the single IP. From both an MSP and a customer standpoint, that ease of use is essential. 

Any of us can get redundant internet going. Any MSP worth their salt can say, “Hey let’s put your firewall on and let’s put two internet connections on it.” But now we’re going to be able to make that turnkey, we’re not going to need to completely engineer that. We can now get it up to four internet connections without it getting complicated. Your customer is going to get the benefit of combining internet connections. We’re not just saying, “Hey if you’re on this connection, you get a 100 meg, and if you’re on this connection, you get 50 meg. We’re going to aggregate them and you’re effectively getting 150 because it’s using them both together, and you’re not going to need a senior engineer to set up something that is, from the customer standpoint, something that should be basic and should just work. 

Q: From an MSP standpoint, what is the most helpful aspect of Bigleaf’s solution? 

A: From the MSP standpoint, I personally want it because if you can bring that consistency across your customer base, you’re bringing that ease of management of internet connections to the MSP level. And if I can get to a point where the majority of, or all clients are running this, they’re going to obviously see their own benefits. But then I’m also going to see the benefit of being able to support them more easily and better because they may have whatever carrier is available in their geographical area or at their address—fiber, coax, satellite, 4G, whatever. But I’ve pulled those under one roof and consolidated that into one pane of glass, where we, as the MSP, can see what’s going on and support that and more quickly react or troubleshoot issues and quite frankly have less issues.  

We can now pull that all together under one dashboard. That’s really one of the biggest things I found—we have the right quality for VoIP, we have that reliability, and it’s turnkey. You’re not having to engineer it, and when you reduce that complexity, you’re not having to troubleshoot the multitude of things that could go wrong in a more complicated scenario. 

Q: What would you say to other MSPs on your experience with implementing Bigleaf? 

A: I am one of those partners that can get a little bit technical, maybe more than the average person. But I kind of start to glaze over a little bit when we get too deep in the weeds, and it starts to sound like a lot of work and complicated. One of the big things for me over the years, in that MSP focus, has been scalability and repeatability. You don’t want to have your senior engineers use their best talent to keep things running day-to-day. So, I am very biased towards solutions that are more turnkey, but at the same time capable, you don’t want to give up the power just because you made it simpler. To that end, I wouldn’t be as enthusiastic or I wouldn’t have wanted to pull in Bigleaf as I went to new companies, or even bring it to my customers if I didn’t think we could manage it easily. Bigleaf is very simple to manage. You pull your customers’ internet connections under a dashboard that you have as an MSP, and you have that multi-tenant aspect, and your customers can have their own access.  

One of my biggest clients, they have their IT director who wants to see what’s going on with his internet connection. In fact, in addition to Bigleaf’s stability aspect, another big driving force was wanting to have visibility into how well their connections were performing. So again, from the ease of use to management, you can just log in and see that. You have your history, you have what’s being prioritized, how much traffic is going through, all right there. I don’t think I’ve really ever had a day of training on Bigleaf, and it’s not needed even for configuring the solution. I know my team here; I was the only one coming in with experience with Bigleaf. And I’m saying “Alright, guys, I’m going to have this customer deploy Bigleaf.” The engineering team did a little bit of training, but was a bit apprehensive, right? But after they did the install, the feedback was, “Okay, yeah, that was no problem, that was easier than a regular internet cutover would have been. Certainly, easier than a firewall deployment.”  

Bigleaf takes care of a lot of it for you. But even the configurations we work with and have to manage ourselves are very straightforward. If your techs deploy a firewall, if they handle an internet cutover, or if a customer gets a new internet connection; Bigleaf is not going to be a problem. And then that visibility and managing it on an ongoing basis, that single pane of glass, you now have it for the internet connections.  

Q: If you looked at your business and your client’s network performance before Bigleaf and then after Bigleaf, what are the biggest takeaways?

A: We kind of beat it into the ground, right, on the simplicity, but it just works. Bigleaf makes redundant internet more solid. All the million little corner cases where a failover or redundancy didn’t behave as expected – all of that went away with Bigleaf.

]]> Why MSPs love Bigleaf https://www.bigleaf.net/resources/why-msps-love-bigleaf/ Mon, 21 Sep 2020 22:41:00 +0000 https://www.bigleaf.net/?p=16950

Learn how Bigleaf provides an SD-WAN solution that allows MSPs to increase the quality of their service without additional support staff.

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]]> A preview of our enhanced MSP partner program https://www.bigleaf.net/resources/a-preview-of-our-enhanced-msp-partner-program/ Tue, 25 Aug 2020 15:00:45 +0000 https://www.bigleaf.net/?p=7454 Read More]]>

Since joining Bigleaf Networks earlier this year to lead our MSP partner program, I’ve been getting to know our partners in the MSP community and how they work with us. 

Here are some of the key things I’ve learned: 

  • Bigleaf’s cloud-first SD-WAN solutions “just work” and are a logical fit for MSPs and their clients. 
  • Our MSP partners are encountering new demands on connectivity (business and home office) for which Bigleaf solutions play an indispensable role. 
  • Partners love our solutions and want our partner program to grow with them. 

Since the beginning, we’ve been an organization hyper focused on creating great technology that exceeds the market need. And we also understand that MSPs need programs that make it easy to get started and build a practice around our solutions. Our goal is to provide both the technology and programs to make us an indispensable component of successful MSP client deployments. 

That’s why today at Kaseya’s Connect IT 2020 event, I’m excited to share a preview of some substantial improvements we’re making to our MSP program. 

The improvements we’re making 

We want to remove the barriers to entry for MSPs getting started with Bigleaf, reward our high-volume partners with aggressive volume discounts, and help MSPs respond to the new demands on cloud-centric business and home office connectivity. 

To that end, here’s a preview of some of the key changes we’ll be rolling out shortly to our MSP program: 

Tiered pricing 

Our MSPs partners want to get started quickly and would like greater discounts as their deployments increase. So we’re rolling out a tiered pricing model that quickly enables new partners — and rewards high-volume partners with larger discounts as they grow. 

Month-to-month terms 

Bigleaf MSP partners can now take advantage of month-to-month terms. Removing long-term obligations gives you greater flexibility and demonstrates client value each month. And because MSPs recognize their revenue and many of their costs on a monthly basis, we want to better align there too. 

Owning client setup and the equipment 

Our new MSP program will give partner admins full control of the setup process, enabling them to meet the unique needs of their clients — and save money. With expanded technical enablement, we’ll provide training and a hardware launch package to get admins up and running quickly. 

We also heard that MSP partners want the flexibility to own the Bigleaf equipment and use it on their own timelines. That way spares can be on hand for whenever a client is ready for an initial install or quicker outage response. 

Bigleaf Home Office presents more opportunities  

Like us, we recognize our MSP partners have heard from their clients over the last several months asking how they can get their video and voice calls, and critical cloud applications, to work as well in their home offices as they did in their company office. They now often need the same level of seamless connection redundancy too. 

That’s why we created Bigleaf Home Office. Combined with our main offering for businesses, this means we — and most importantly, our MSP partners — can fully capitalize on this increased demand for what Bigleaf’s SD-WAN can do. Today there’s an even bigger opportunity for MSPs who sell Bigleaf, and with our new partner program, we’re making it easier for MSPs to do business with us and increase their profit margins. 

Learn more about our enhanced MSP program 

To learn more about our new MSP partner program or apply, please reach out to me at andrewb@bigleaf.net. Whether you’re an existing partner or interested in becoming one, I’d love to hear from you and set up a time to give you a demo and discuss all the details. 

If you’re at Kaseya’s Connect IT 2020 this week, you can also drop by the Bigleaf Networks booth to chat with me. 

]]> Additional SD-WAN configuration option further simplifies deployment https://www.bigleaf.net/resources/additional-sd-wan-configuration-option-further-simplifies-multi-site-deployment/ Fri, 07 Feb 2020 17:32:53 +0000 https://www.bigleaf.net/?p=6649 Read More]]>

Here at Bigleaf Networks, we have a history of providing new functionality that simplifies the deployment and administration of network equipment. Now we’re adding to that functionality for single-site and multi-site customers, with DHCP capability on the Bigleaf router LAN ports. 

Our multi-site customers tell us that making changes to a firewall or other network device is not always a good plan. With the addition of DHCP support on the LAN ports, we remove the deployment steps of changing the WAN port settings and manually assigning IP addresses. 

To get access to this feature, let us know whether DHCP is required on your provisioning documents. When we configure the router to use the DHCP setting, it will use the set of IPs that we have assigned to it. The router will then dynamically assign those IPs once the attached device(s) are connected on the LAN ports.

Simply take the router and follow our installation steps, but without making any changes to your existing equipment. The Bigleaf services work the same way regardless of the static and DHCP LAN port settings, and services are fully operational after installation is complete.

We are continually evaluating ways to provide value, and we hope this additional deployment option demonstrates our commitment.  

Getting Started:

Bigleaf customers can get full documentation of our features by emailing  support@bigleaf.net. If you’re not a Bigleaf customer yet and would like to learn more about how we can help ensure performant uptime across your organization, request a demo today.  

]]> MSP Convergence boosts customer satisfaction with Bigleaf https://www.bigleaf.net/resources/how-one-msp-improved-efficiency-and-customer-satisfaction-with-bigleaf-sd-wan/ Fri, 17 Jan 2020 20:56:20 +0000 https://www.bigleaf.net/?p=6564 Read More]]>

MSP Convergence boosts customer satisfaction with Bigleaf

The cloud has fundamentally changed how small and mid-sized businesses think about their internet connection. Internet continuity is now a critical component of daily operations, employee productivity and customer experience. Yet these businesses still suffer daily frustrations, including dropped VoIP calls, grainy video conferencing, and unresponsive applications — all caused by underperforming internet connectivity. 

MSPs who manage IT for these businesses need to be able to address these frustrations with a response that’s better than “we’ll let you know what the ISP says.” MSPs who leverage redundancy and intelligent software can provide their customers with the internet continuity and application experience that they expect.

But how do you ensure that continuity and experience without the pitfalls that have made traditional networking solutions so unappealing?  

The answer according to one MSP? “Start the conversation now.” 

Eric Gray, founder of Portland, Oregon-area MSP Convergence Networks, explained how his team relies on Bigleaf Networks to start a better conversation around internet connectivity — making internet continuity a reality for his customers.

 

As an MSP, how did you know that your customers needed a new strategy for internet connectivity? 

It really started when our customers began moving technologies like VoIP phones, Microsoft 365, and video conferencing into the cloud. When our business started, we were the cost side of IT. Keep the server running. Keep the network working. Make sure the internet is plugged in. Now our conversations are way more focused on the application layer and keeping those cloud applications running the way they should. 

Vendors have done a great job convincing those customers that moving to the cloud is easy. But to actually migrate a critical business application to the cloud without disrupting productivity requires planning and infrastructure. Networking is the piece that often gets overlooked in that process. 

 I’ve inherited clients who failed to plan their network properly for cloud applications, and it shows in the support tickets they send us. As those support tickets increased in regularity, we knew we needed a solution. 

 

It sounds like that kind of negative customer experience could be a big challenge for MSPs. Have you seen that? 

Absolutely. For the most part, our customers operate under all-you-can-eat agreements, and we have over 9,000 users. Anything we can do to make the phone not ring or a ticket not come into our system is time worth saving. It also generally means that our customers are more satisfied, always a good thing in the competitive MSP market. 

Outages are the most obvious problem to impact customers’ cloud technologies. But we’ve found that a lot of the complaints come from more subtle internet performance issues like packet loss or latency — problems that still read as a live internet connection, but that make phone calls sound awful or keep applications from working the way they’re supposed to. 

Those “things not working the way that they’re supposed to” problems are a bigger strain on the business than most MSPs realize. Those are the complaints that your service desk techs spend hours, days, weeks or months of energy trying to troubleshoot. Best case, you lost a lot of time and money in solving the problem. The worst case is your help desk thinks they’ve solved the problem because it went away, then the customer has the same problem and gets in touch with a different help desk guy and then another. That can go on for months because no one ever gets to the root cause of the issue until one day, the client gets pissed off. Then, as the MSP, you look bad because you didn’t put two and two together. 

 

Sounds painful. What networking conversations could MSPs have with their customers to avoid all that? 

As MSPs, we think in terms of disaster recovery and continuity. When you’re on-prem, it means redundant servers and BDRs. When you shift to the cloud that goes away. You now need to think about internet links and what your disaster recovery and continuity plans are for those. 

You can’t just rely on one internet connection anymore. You need two connections or more. And if you have two, you need to think about things like load-balancing and instant failover. That means you need something like an SD-WAN solution to manage it. 

That’s a conversation that should happen ahead of time, but folks don’t tend to give it the attention or care about it until they have a failure or a bottleneck. Then they care. 

 

Did you try other SD-WAN solutions before Bigleaf? 

At first, we tried to integrate a second circuit using the SD-WAN technology built into our customers’ firewalls. That felt like it should be an easy fix, but there were some inherent problems in that approach.  

In that scenario, you’re selling it as a failover concept, but it doesn’t automatically failover because of the change in IP addresses and routing. So we’d say, “Yeah, we can put in this second link on this second port on your firewall, BUT when the internet goes down you’re gonna have to call us and we’re gonna have to reconfigure DNS. If you’re going to be down a whole day, we’ll do it. But if you’re gonna be down an hour, you’re better off just living with the outage. It was not elegant, to say the least.” 

Not only did the customers not like paying for an internet connection that they were not using. But they would forget about our conversation. Then they’d get hit with an outage and ask us, ‘Why am I paying for this second circuit if it’s not going to help when the primary goes down?’ So they’re basically paying for a link just to sit there. They’re paying for a connection that you hope they never use, and it’s just not a good situation for the customer. 

 

What impact has Bigleaf had on your business as a Managed Service Provider? 

The value that Bigleaf has to an MSP goes beyond revenue and sales. It’s about having the phone ring less and having fewer support tickets come into the queue. It’s about having customers that you just don’t have those outage conversations with.  

Anything that saves my team time frees up resources to add another client without adding more resources. An MSP is always trying to improve that, and Bigleaf fits right in there. 

Here’s a real-world example. Early on a weekend morning, one of our clients had a major internet outage. They’re a 24/7 operation, so they started pinging us on Sunday at 2:00 AM. They were paging us every hour for updates and waking up my on-call person and my guy was hitting a breaking point because there was nothing we could do. It was a telco issue. He emailed back and said, “Would somebody please get a Bigleaf in here?”

When I hear that from one of my techs, all I think is: “Why don’t we have a redundant internet and Bigleaf in there?” If they had Bigleaf and a redundant internet, my guy would have never been woken up in the middle of the night. By having that conversation with the customer earlier, we could have avoided frustration for both the customer *and* my tech. 

 

Any final thoughts for other MSPs who might want to consider Bigleaf as a solution for their customers? 

Rarely does technology just work. I’ve never had an employee complain about Bigleaf, and I’ve never had a customer complain about Bigleaf. I keep waiting for it to stop doing what you promise, but it just freakin’ works. 

]]> New! Self-provisioning for Bigleaf partners https://www.bigleaf.net/resources/new-self-provisioning-for-bigleaf-partners/ Thu, 12 Dec 2019 17:05:19 +0000 https://www.bigleaf.net/?p=6427 Read More]]> Many of our channel partners have asked for the ability to deploy and manage Bigleaf SD-WAN on-demand without our direct involvement. In response, we’ve launched a self-provisioning feature for channel partners who routinely stock and deploy network equipment and deliver Bigleaf to their customers on-demand.

Starting today, Bigleaf channel partners can deploy and manage our service and equipment at any time. While our fulfillment process to-date has been very efficient, and many of our partners will keep using it, those partners who prefer to do their own provisioning can now install Bigleaf without the wait.

We’ve upgraded our dashboard and permissions systems so reseller channel partners can add users and control the service at any time without contacting Bigleaf. We’ll also soon be announcing other uses of this new permissions system to give real-time control to all Bigleaf users.

Partner provisioning is another step that demonstrates Bigleaf’s ongoing commitment to MSPs and our efforts to continue empowering the MSP channel.

You can see how easy Bigleaf partner provisioning can be in the video below. To get details on how to sign up for Bigleaf partner provisioning, please reach out to your Channel Sales Manager, or call us at 1-888-244-3133.

]]> [Video] Putting SD-WAN to Work for Your SMB Customers https://www.bigleaf.net/resources/putting-sd-wan-to-work-for-your-smb-customers/ Thu, 25 Jul 2019 19:07:57 +0000 https://www.bigleaf.net/?p=6055 Read More]]>

SD-WAN promises a whole new level of control over their customers internet performance. This is a critical new capability for customers relying on cloud technologies like VoIP and Office 365. But most SD-WAN vendors are too complex or expensive for your SMB customers.

In this webinar, we will show you how MSPs are using Bigleaf’s Cloud-first SD-WAN to gain the control they need over middle and last-mile internet without adding the complexity and expense of traditional SD-WAN solutions. You’ll learn: 

  • How to talk to your SMB customers about SD-WAN 
  • How to choose an SD-WAN for SMBs 
  • How to get started leveraging Bigleaf SD-WAN for your customers 

You can watch the full recording any time. If you have any questions, or if you’d like to learn more about Bigleaf’s approach to SD-WAN, contact us today.

]]> Bigleaf’s new MSP Partner Program https://www.bigleaf.net/resources/bigleafs-new-msp-partner-program/ Tue, 18 Jun 2019 12:00:02 +0000 https://www.bigleaf.net/?p=5959 Read More]]> Today, we’re thrilled to announce the launch of Bigleaf’s Global MSP Partner Program. From the very beginning, Bigleaf’s product and programs have always been built to align with MSPs priorities— strong relationships, trust, and always doing the right thing for our partners and customers. Our Global MSP program has been designed to provide our growing community of MSP partners with the resources and training they need to make SD-WAN a reality for their customers.  

When we first started working with MSPs more than four years ago, Bigleaf’s unique approach to SD-WAN was an instant fit. With MSPs moving more and more of their customers to cloud-based voice and Office 365, they needed an SD-WAN to give them more control over their customers’ experience and reduce the load on their support teams. Bigleaf was able to provide the control and visibility they needed without a lot of upfront investment, and, more importantly, without requiring any changes to the security and infrastructure that they MSP had already put in place. 

Now, as part of the Bigleaf Global MSP Partner Program, MSPs will have access to the education, support, and the marketing and sales resources required to deliver a consistent internet and cloud experience to their customers. This includes: 

Bigleaf Partner Onboarding

Bigleaf’s onboarding process has been developed to provide our partners with all of the information and training necessary to get the most value out of Bigleaf. The more you know, the better you can serve your customers. We’ll hold your hand through the process and provide all of the self-serve educational resources you need. 

Marketing Support

Marketing is a critical component of any long-term business strategy. It takes many forms and can be vastly different from one business to the next. With Bigleaf Marketing support, you’ll have access to a  robust library of content and resources to communicate with your clients and prospects at the right time, with the right message. 

24/7 Partner Support

MSPs who work with Bigleaf get 24/7 phone support with SD-WAN engineers. That means your team gets the answers they need, for themselves or for your customers, right away. Having random issues with a VoIP provider? ISP? We can help with those too. Bigleaf support is here to ensure your success. 

Ready to join the Bigleaf MSP Partner Program?

If you’re an MSP and would like more information about Bigleaf’s MSP Partner Program, head over to our MSP page and fill out the request form. From there, we’ll get you in touch with a partner manager who can get you started.

If you have any other questions, you can always reach us as sales@bigleaf.net or contact us through the website.

]]> Spectrotel adds Bigleaf SD-WAN to their networking solutions portfolio https://www.bigleaf.net/resources/spectrotel-adds-bigleaf-sd-wan-to-their-networking-solutions-portfolio/ Thu, 04 Apr 2019 23:43:05 +0000 https://test-bigleaf2021.pantheonsite.io/?p=5543 Read More]]> When a national telecom and network service provider, with an excellent reputation in the channel, opts to add you to their growing portfolio, you get excited. That’s why we are proud to announce that we have entered into a wholesale services agreement with Spectrotel.

As the SD-WAN market continues to evolve and mature, Bigleaf’s differentiation continues to become more apparent. Since the beginning, Bigleaf didn’t set out to be an “SD-WAN company,” we set out to solve real problems faced by business customers moving key applications to the cloud.

Every time we land another customer or win another deal, we know that our value is being seen by more of the market. However, some wins reach even further and engage more people.

One exciting aspect of this partnership is Spectrotel’s experience and insight into the SD-WAN market. Unlike many of the other wholesale or strategic partnership discussions we have on a fairly regular basis, Spectrotel was not looking for their 1st SD-WAN solution. They’ve been actively selling and supporting SD-WAN across multiple vendors for quite some time. Instead, Spectrotel was looking for a differentiated offering with a specific fit that wasn’t being met by their current solutions.

Bigleaf’s “Cloud-first” and “firewall-friendly” differentiation stood out to our friends at Spectrotel. This differentiation is a perfect complement to many of their best solutions. We’ve already seen some tremendous early traction!

To learn more about the partnership, check out our recent press release.


]]> Bigleaf and MSPs https://www.bigleaf.net/resources/bigleaf-and-msps/ Fri, 13 Mar 2015 16:58:37 +0000 http://www2.bigleaf.net/?p=199 Read More]]> From The Cloud, to Telepresence, to SaaS, to Online Collaboration, businesses have more opportunity than ever to utilize technology to further their mission, service their customers, and reward their stakeholders. However, most if these options are all built assuming that the Internet is “always on”. Unfortunately, we’ve all experienced the flaw in assuming that any single connection, from any telco or cable company, will always work.

There are few people that have suffered through this predicament more than Managed Service Providers (MSPs). MSPs are left trusting the delivery of their services, and ultimately their customer’s satisfaction to limited choices from indifferent and unaffiliated carriers. They are constantly juggling throughput, performance, and price of connectivity options. Bigleaf’s carrier-agnostic platform was created to solve this quandary for MSPs, with the following in mind:

 

Reliability: MSPs that use the Internet for delivery of customer-facing applications and services need redundant Internet connectivity. Bigleaf prevents outages by leveraging carrier diversity and enables seamless failover for all applications; unlike legacy solutions that either lack diversity or are burdened by application-specific limitations.

Performance: MSPs that are delivering performance-sensitive applications over the Internet need dynamically optimized Internet connectivity. Bigleaf intelligently classifies circuit performance and application needs, and updates traffic flows in real time, to mitigate carrier degradation and protect application performance; unlike hardware based solutions that are unaware of and unable to adapt to changing circuit conditions.

Management/Support: MSPs need improved WAN management and support capabilities with a holistic approach to service delivery. Bigleaf enables advanced visibility into circuit issues with proactive notification and friendly reporting, reduces emergency support situations, and offers simple provisioning and management; unlike single-carrier or hardware- based solutions where the only support provided is finger pointing between the circuit and hardware vendors.

Value: MSPs need consistent enterprise-grade performance across varied Internet circuits and budgets. Bigleaf provides highly reliable network connectivity over commodity circuits, while reduces WAN circuit procurement and integration expenses and offering consistent implementation; unlike rigid and expensive carrier WAN service whose performance varies across locations, scale, and underlying circuit availability.

Independence: MSPs are tired of monolithic carrier constraints, failures, and excuses. Bigleaf provides carrier-agnostic network connectivity that intelligently adapts to and manages carrier limitations, changes, and failures; unlike legacy carrier services that are bound to outdated infrastructure and managed by restrictive processes.

 

Bigleaf is a critical component to any MSPs “customer prem” strategy. Bigleaf builds an optimized foundation for the end user to connect back to the MSP and any other Internet-based services, maximizing each of the values listed above. Furthermore, at scale an MSP not only has a consistent operating environment for every customer location, but also access to the most complete and insightful information about each customer’s underlying Internet circuits.

If you are an MSP and would like to talk a little more about how we can work together, let us know. We are always looking to build strong partnership and grow our business with likeminded people. Give us a call or send us an email, we’d love to chat.

]]> Embarrassingly Easy https://www.bigleaf.net/resources/embarrassingly-easy/ Thu, 12 Mar 2015 18:49:56 +0000 http://www2.bigleaf.net/?p=194 Read More]]> Embarrassingly Easy…

 

Looking ahead to our first trade show next week, I am amazed by the number decisions that face today’s IT decision makers. At just this show, there are more than 200 vendors for telecommunication services alone! While it makes for an exciting time to be in tech, it must be a little intimidating for the people who have to evaluate all of these options and make decisions.

 

For a startup like Bigleaf, one of our biggest challenges is how do we stick out amongst all of these options. We’ve worked very hard to build powerful technology capable of creating real value for our target market. But how do people find us? What do we want to be known for? Why will people care?

 

These are obviously big questions that warrant a lot of time and effort to fully answer. We grapple with them every single day. We have however; found a guiding principle that we know will drive our success.

 

Bigleaf is “embarrassingly easy” to work with.

 

If we will be anything to customers, partners, and prospects, we will be embarrassingly easy to work with. We will be one of the easiest decisions today’s that these people will have to make. We will not be hard to work with. We will not be hard to sell. We will not be hard to install. We will not be hard to support. We will be embarrassingly easy to work with.

 

So what does that mean? Well, here’s what it means to us today.

 

Embarrassingly Easy to Sell – We are committed to bringing our services to our customers via the partner channel. We’ve worked in the channel in the past and we know that the best partners have a lot of options to put in front of their customers. We also know if selling our services or ordering our services is complicated, then we don’t stand a chance of building a strong working relationship with those partners. We have to be so easy to sell that we are included on every Internet, VoIP, SaaS, and Cloud proposal they put in front if their customers.

 

Embarrassingly Easy to Install – Tech today is “on demand”. The market not only requires the most powerful technology, they also expect it to work with the least amount of effort. Look at procuring a server 10 years ago, versus spinning up an instance at AWS today. To make life easier on our partners and customers, our installation process has to be the “AWS” of Internet optimization. There can’t be a complicated process that only a handful “certified” people understand. Bigleaf works, right out of the box every single time. If you can plug in an Ethernet cord, you should yourself a “Bigleaf Certified” installer.

 

Embarrassingly Easy to Use – We (and when I say we, I mean people a lot smarter than me at Bigleaf) have built a very powerful tool to maximize the performance, reliability, and value of a customer’s internet connections and the traffic that relies on those connections. The power of the application lies in the automatic adaptation to both the performance of the Internet circuits and the requirements of the customer’s traffic. The platform is constantly adapting itself to ensure the best performance for customers. A customer can simply “set it and forget it” when it comes to Bigleaf. The only time a user should feel the need to make a change is when they add or change ISP services.

 

Embarrassingly Easy to Support –Many of today’s IT directors, consultants, or administrators thrive on self-service tools. They need tools that empower them to find and fix a problem on their own time. Calling somebody and waiting on hold doesn’t work in their world. Bigleaf is very proud of the web portal we’ve created for our customers to view real-time performance of their Internet connections. Furthermore, we’ve adapted that same portal to be utilized by both our partners and their partners alike. With all the being said, we also know that sometimes you really just need to talk to someone. That’s why we are also staffed 24x7x365 to help.

 

So that’s where we are starting. What can you expect from us moving forward? We are committed to not only getting better at everything above, but to also push ourselves to find more ways to be embarrassingly easy to work with. If you’ve got an ideas, or think we can do any of this better, let us know. We are here to make things embarrassingly easy for you!

]]>