In the world of managed services, standing out means staying ahead. For Managed Service Providers looking to offer more than just a service – aiming to become a trusted advisor for their clients – the adoption of an SD-WAN solution is not just innovative; it’s imperative. Bigleaf Networks’ SD-WAN is more than a solution; it’s a partnership that propels both providers and their clients towards success.

A Transformative Leap: Why SD-WAN Matters for Service Providers

Gone are the days when traditional WAN could meet all the needs of growing businesses. In the fast-paced digital arena, Managed Technology Service Providers require a network solution that’s as agile and adaptable as the companies they support. Bigleaf’s SD-WAN is that evolutionary leap forward, ensuring that you can offer a network that bends without breaking.

Tailored Benefits: Bigleaf’s SD-WAN for Your Portfolio

When Technology Service Providers integrate Bigleaf’s SD-WAN into their offerings, they unlock a suite of advantages: improved bandwidth, enhanced application performance, and the agility to meet the demands of any client network environment. It’s the tool that turns complexity into simplicity, and challenges into opportunities.

Success in Action: Bigleaf’s SD-WAN Solution at Work

Real-world impact trumps all. Whether it’s streamlining operations across multiple client sites or seamlessly integrating cloud services, IT Service Management Companies empowered by Bigleaf’s SD-WAN aren’t just meeting expectations; they’re exceeding them. Through our success stories, witness the transformative effects of SD-WAN in the managed services realm.

Standout Features That Give You the Edge

What makes Bigleaf’s SD-WAN a game-changer for MSPs? Consider these key features and benefits:

• Dynamic QoS: Prioritize critical applications and ensure optimal performance across the network.
• Unparalleled IP Failover: Maintain continuous connectivity even in the event of a primary link failure.
• Insightful Traffic Intelligence: Gain valuable insights into network traffic patterns to optimize performance and security.
• Zero-Touch Installation: Seamlessly integrate our SD-WAN solution into existing networks with minimal disruption.
• Scalability and Flexibility: Adapt to changing business needs and scale your network infrastructure effortlessly.

This isn’t just technology; it’s the foundation for next-level managed services.

Effortless Integration: Bigleaf’s Promise to Partners

Offering an SD-WAN solution should be as smooth as the network it provides. That’s why Bigleaf’s zero-touch installation is a breath of fresh air. No disruptions, no downtime – just a sleek, efficient transition that adds immediate value to your services.

Fostering Growth: Bigleaf & MSPs Together

For Managed Service Providers, choosing Bigleaf’s SD-WAN is an investment in growth. It’s the decision to not just keep pace with the future but to define it. With Bigleaf, you’re not just adapting to change; you’re driving it.

In Conclusion: Elevating Managed Services

As MSPs, you are the navigators of the business technology landscape, and in a world wired for speed, your choice of networking solution can make all the difference. With Bigleaf’s SD-WAN, watch your offerings, and your clients’ businesses, soar.

The Invitation: Transform Your Managed Services as a Bigleaf Partner

Eager to expand your managed services with a robust SD-WAN solution? Discover the full potential of what you can offer with Bigleaf. Learn more here or reach out to see our SD-WAN in action. Your strategic advantage is just a conversation away.

Become a Partner Today

As the world grappled with the unprecedented challenges of the COVID-19 pandemic, businesses faced a new reality where digital connectivity became the lifeline of operations. Internet bandwidth, once abundant, turned into a critical resource, especially for services that require real-time communication like Voice over Internet Protocol (VoIP) and Unified Communications as a Service (UCaaS). In our comprehensive video feature, we highlight Charlie Slaughter, the CEO of Kinect Communications, and his strategic partnership with Bigleaf Networks—a collaboration that proved to be a turning point amidst these challenges. He turned lemons into lemonade by improving VoIP and UCaaS session quality with Bigleaf.

Charlie Slaughter encountered a pivotal moment during the height of remote work demands. He recalls the intense struggle for bandwidth, “I couldn’t even make a phone call,” a sentiment that captures the frustration many faced. But with Bigleaf’s SD-WAN solutions, not only did he conquer these obstacles at home, but he also saw Kinect’s services transform, marking a remarkable 42% growth in revenue. This growth was fueled by the enhancement of VoIP and UCaaS session quality, showcasing how resilient networking solutions can drive business success.

Watch our in-depth video to witness Charlie’s firsthand account of how Bigleaf’s innovative technology elevated Kinect Communications’ service quality, ensuring their clients experienced uninterrupted and clear communications.

By integrating Bigleaf Networks into their infrastructure, Kinect Communications could offer their clientele high-quality VoIP and UCaaS sessions, pivotal for maintaining connectivity in a time when physical distancing measures were at their peak. “Whether they know it or not, they need it,” Charlie stated, emphasizing the often-understated necessity of robust network solutions.

Further into the video, we delve into how Bigleaf not only met but exceeded expectations during an era where every byte of bandwidth counted. The implementation of Bigleaf’s services at Kinect Communications became a game-changer, turning potential operational chaos into an opportunity for growth and stability, especially by improving VoIP and UCaaS session quality.

Learn more about the Bigleaf difference and read Charlie’s success story. Discover the innovation that drove Kinect Communications to not just survive but thrive during the bandwidth battles that came with mass remote work scenarios.

Charlie’s experience is a testament to the critical nature of dependable internet solutions. Bigleaf’s commitment to quality and customer service makes it a trusted partner for businesses navigating the complexities of cloud-based communication technologies. It’s a story of triumph over adversity, of leveraging the right technology at the right time to ensure business continuity and growth.

In the realm of VoIP and UCaaS, session quality and integrity is paramount. Bigleaf’s Dynamic QoS and intelligent load balancing are just two of the many features that have enabled Kinect Communications to deliver outstanding service to their customers. Charlie’s words resonate with the countless others who have come to rely on Bigleaf for maintaining superior service quality: “Quality of service is a direct reflection on me, whether it’s my problem or not. So it’s extremely important to me.”

For those looking to strengthen their organization’s networking foundation and ensure the highest quality of service in VoIP and UCaaS sessions, Bigleaf’s solutions provide peace of mind and tangible results. The video and accompanying success story are not just promotions but serve as essential case studies for the benefits of robust SD-WAN solutions in a demanding digital landscape.

To understand how Bigleaf can support your business in overcoming connectivity challenges and enhancing your service offerings, we invite you to schedule a free demo today. Join the community of businesses like Kinect Communications that have taken their operations to new heights with Bigleaf Networks.

“I had all my kids back home and we were all quarantining in the same household,” he explained. “Everybody was on Zoom for school and meetings, and I couldn’t even make a phone call.” 

Charlie set up Bigleaf in his home, “and the rest is history,” he said. Ever since then, Charlie, the founder and CEO of San Antonio, TX-based Kinect Communications, has added Bigleaf to every customer quote.  

“I’m a huge believer,” he continued. “I add it for all my customers because they need it. Whether they know it or not, they need it.” 

Charlie credits Bigleaf, along with an LTE cellphone router solution, for a 42% increase in Kinect’s monthly recurring revenue.  

“Bigleaf is phenomenal,” Charlie asserted. “It’s selling like hotcakes, because it works.”  

Charlie’s enthusiastic advocacy led to recognition as a 2022 Top Performer in Bigleaf’s managed service provider (MSP) channel. 

Worry-free failover  

Bigleaf’s Same-IP Failover has saved time, money, and aggravation for Kinect and its customers. In one example, Kinect’s website displays praise from a happy customer, a police department technology manager in the Gulf Coast resort town of Aransas Pass. Thanks to Kinect and Bigleaf, his department’s internet-based services kept running during a major outage that took out network and cell connections. 

“Yesterday, a major fiber line was cut. This took out our primary internet connection along with one of the cell carriers. If it was not for our backup fiber and the SD-WAN solution, we would have lost most of our services. Instead, employees had no idea we had lost our primary connection until they got home and found the internet to be out citywide.” 

– David Offalter, Technology Manager, Aransas Pass Police Department 

Easy to integrate and manage 

As an integrator, Charlie appreciates Bigleaf’s ease of installation and autonomous operation. “There’s very little hands-on. That’s important to me because I don’t have a big staff,” Charlie explained. “So, it’s a huge blessing for me to be able to ship a product [to the customer], plug it in, and it just pulls down that configuration file.” 

Bigleaf’s Dynamic QoS is another key feature that prevents headaches for Charlie and his team at Kinect. It works in concert with Bigleaf’s circuit monitoring and intelligent load balancing to identify and prioritize network traffic automatically, routing each type of traffic to the optimal circuit based on its capability and availability. There’s no need for manual policies, so Kinect can rely on Bigleaf to deliver reliable internet and cloud application performance. 

According to Charlie, his company is held responsible for the customers’ network performance: “Quality of service is a direct reflection on me, whether it’s my problem or not,” he said. “So it’s extremely important to me.” 

Charlie also benefits from Bigleaf’s monthly performance reports, where he can review any outstanding issues across all customer locations.  

“I don’t go through every one of those reports. But the ones that I need are there at my fingertips,” he said. “The report shows up in my inbox, and I don’t have to think about it. It’s nice and convenient.” 

“Phenomenal” product and service 

“The customer service team at Bigleaf really has been phenomenal,” Charlie enthused. 

“When I call, someone answers the phone any time of the day or night. And that means everything to me,” he explained. “Because there are days I wake up at 4 o’clock in the morning and I need to talk to somebody about something that I couldn’t necessarily get to the previous day, an upcoming installation or something.  

Charlie recommends Bigleaf to MSPs, systems integrators, solution providers, and other value-added resellers, to support their customers’ VoIP, UCaaS, and other cloud-based applications and services. 

“Honestly, if you’re looking for a phenomenal product that requires very little effort other than to go out and install it and sell it, this is the SD-WAN solution that I would recommend to anybody,” he said. “And I have, actually, to be quite frank.” 

– Charlie Slaughter, CEO, Kinect Communications, San Antonio, TX 

To learn more about delivering reliable, resilient network performance, schedule a free demo today.

Starting today, Bigleaf channel partners can deploy and manage our service and equipment at any time. While our fulfillment process to-date has been very efficient, and many of our partners will keep using it, those partners who prefer to do their own provisioning can now install Bigleaf without the wait.

We’ve upgraded our dashboard and permissions systems so reseller channel partners can add users and control the service at any time without contacting Bigleaf. We’ll also soon be announcing other uses of this new permissions system to give real-time control to all Bigleaf users.

Partner provisioning is another step that demonstrates Bigleaf’s ongoing commitment to MSPs and our efforts to continue empowering the MSP channel.

You can see how easy Bigleaf partner provisioning can be in the video below. To get details on how to sign up for Bigleaf partner provisioning, please reach out to your Channel Sales Manager, or call us at 1-888-244-3133.

Portland, Ore.-based Bigleaf offers networking services for the redundancy and optimization of Internet and cloud traffic. The company has always sold its products through indirect channels, with its existing channel program primarily consisting of telecommunications agents.

Recently, however, application and service providers and have been knocking on Bigleaf’s door, said Jeff Burchett, vice president of sales and marketing and one of Bigleaf’s founders.

To read the rest of the CRN story, please click here.

There are few people that have suffered through this predicament more than Managed Service Providers (MSPs). MSPs are left trusting the delivery of their services, and ultimately their customer’s satisfaction to limited choices from indifferent and unaffiliated carriers. They are constantly juggling throughput, performance, and price of connectivity options. Bigleaf’s carrier-agnostic platform was created to solve this quandary for MSPs, with the following in mind:

Reliability: MSPs that use the Internet for delivery of customer-facing applications and services need redundant Internet connectivity. Bigleaf prevents outages by leveraging carrier diversity and enables seamless failover for all applications; unlike legacy solutions that either lack diversity or are burdened by application-specific limitations.

Performance: MSPs that are delivering performance-sensitive applications over the Internet need dynamically optimized Internet connectivity. Bigleaf intelligently classifies circuit performance and application needs, and updates traffic flows in real time, to mitigate carrier degradation and protect application performance; unlike hardware based solutions that are unaware of and unable to adapt to changing circuit conditions.

Management/Support: MSPs need improved WAN management and support capabilities with a holistic approach to service delivery. Bigleaf enables advanced visibility into circuit issues with proactive notification and friendly reporting, reduces emergency support situations, and offers simple provisioning and management; unlike single-carrier or hardware- based solutions where the only support provided is finger pointing between the circuit and hardware vendors.

Value: MSPs need consistent enterprise-grade performance across varied Internet circuits and budgets. Bigleaf provides highly reliable network connectivity over commodity circuits, while reduces WAN circuit procurement and integration expenses and offering consistent implementation; unlike rigid and expensive carrier WAN service whose performance varies across locations, scale, and underlying circuit availability.

Independence: MSPs are tired of monolithic carrier constraints, failures, and excuses. Bigleaf provides carrier-agnostic network connectivity that intelligently adapts to and manages carrier limitations, changes, and failures; unlike legacy carrier services that are bound to outdated infrastructure and managed by restrictive processes.

Bigleaf is a critical component to any MSPs “customer prem” strategy. Bigleaf builds an optimized foundation for the end user to connect back to the MSP and any other Internet-based services, maximizing each of the values listed above. Furthermore, at scale an MSP not only has a consistent operating environment for every customer location, but also access to the most complete and insightful information about each customer’s underlying Internet circuits.

If you are an MSP and would like to talk a little more about how we can work together, let us know. We are always looking to build strong partnership and grow our business with likeminded people. Give us a call or send us an email, we’d love to chat.